AI assistants and chatbots
An assistant that answers from your information and hands off to a person
A good assistant answers the question a customer asks at nine at night, in your words, from your information, and brings in a person when it should. We build that, and we test it on your real questions before a customer sees it.
Ascent Vision builds AI assistants for businesses: chat assistants that answer customers on a website or by text, voice assistants that answer the phone, and staff assistants that answer questions about policies, products and procedures, all from the business's own information. Each assistant is told what it may and may not say, is tested on real questions before launch and hands off to a person when a question is outside what it should answer, when the topic is sensitive or when the customer asks.
What you get
- A customer assistant that answers from your own information, on your site, by text or by phone
- A staff assistant that finds answers in your policies, product details and procedures
- Clear limits: what it may say, what it should not say and when it hands off to a person
- Conversations kept in a log you can read
How it works
Define the job and the limits
What the assistant answers, what it never says and when it brings in a person.
Give it your information
Your services, policies and common questions, written down once, in your words.
Test it on real questions
We run the questions your customers actually ask and fix every answer that is wrong or off-brand before launch.
Launch, then read the conversations
You see what people asked, and we correct and extend the assistant as real questions come in.
Who it is for
- Businesses that get the same questions all day, or miss messages after hours
- Teams where new staff keep asking the owner how things are done
- Owners who tried a chatbot, did not trust it and want one that stays in its lane
What we will not do
- Set an assistant loose without limits. It is set up to answer only from information you approve, and we review its conversations.
- Build an assistant to pass as a person. It is set up to say it is an assistant when asked, and to say so up front where the rules or you require it.
- Switch on recording, texting or calling before you confirm the consent that applies to your customers. This is not legal advice.
Questions
Will an AI assistant say something wrong about my business?
It can, which is why we limit it. The assistant is set up to answer only from information you approve, is told what it should not say and is tested on real questions before launch. We read its early conversations with you, correct what it got wrong and keep checking after launch.
Can an assistant answer the phone?
Yes. A voice assistant can answer calls, take details, book or hand off to a person. Whether it fits depends on who calls and on the rules about recording calls, which are covered before anything is built.
Will an assistant replace my staff?
The aim is to take the repeated questions so your people have more time for the conversations that need them. The assistant hands off anything that needs judgment, a decision or a human voice.
Pairs well with
AI systems and automation
Automations and AI agents that take repetitive work off your team.
Websites, built or upgraded
A new site built to bring in customers, or the one you have made fast and clear.
Lead generation and lead tracking
Every inquiry sent to you as it arrives, with where it came from.
Read more
- Should a small business use a chatbot on its website?
- Should a small business use an answering service or an AI receptionist?
- Do AI assistants get facts about businesses wrong?
- How should a small business handle inquiries that arrive after hours?
- Do you need consent to record calls with customers?
- Is it legal for a small business to use an AI voice to call customers or leads?
- Do you have to tell customers when you use AI to answer or write to them?
- How do you stop an AI assistant from making things up?
Start with a call
Tell us about the business and what it needs. We reply with questions, not a sales deck.
Work with usEverything we do: Websites, built or upgraded · Custom software and apps · Business systems and integrations · AI systems and automation · SEO for service businesses · GEO: recommended in AI answers · Lead generation and lead tracking · Ongoing technical support · All services