Answers
Answers about AI assistants and chatbots
An assistant that answers customers from your own information: what it can do, what it must hand to a person, and the consent and disclosure rules that come with it.
16 answers, each standing on its own. The service behind them: AI assistants and chatbots. Other topics are on the Answers page; the glossary defines the terms.
How do you stop an AI assistant from making things up?
You cannot make it impossible, but you can reduce it. Owner-level steps: approved facts only, permission to say I don't know, limits, handoff and testing.
Which calls should an AI receptionist take, and which should a person?
Let an AI receptionist take simple questions and bookings; send emergencies, complaints, upset callers, haggling and legal or medical calls to a person.
What should an AI assistant never say about your business?
A do-not-say list for an AI assistant: prices, promises, advice, competitors, other customers, staff and made-up policies, plus what to say instead.
Can an AI assistant help train new staff?
An assistant that answers from your own procedures can handle how-to questions for new hires. People stay on safety, judgment, feedback, HR and legal.
What decides what an AI chatbot or automation costs?
What drives the cost of an AI chatbot or automation: what it must know, its tools and channels, review, usage charges, upkeep and who owns the accounts.
How do you get a chatbot on your website: build it, buy one or hire someone?
Three ways to get a chatbot on your website: use your platform's chat tool, buy a chatbot product or hire a builder, and what to check before it goes live.
How does an AI receptionist work?
An AI receptionist should answer from facts you wrote, take messages, alert a person and book only into a calendar it can see. What it connects to.
What should you do when your AI assistant gives a customer wrong information?
An order of response when an AI assistant tells a customer something wrong: contain it, correct it yourself, check before promising, fix the cause, log it.
How do you set up an AI receptionist for a small business?
The order an owner can follow to set up an AI receptionist: decide the rules on paper, connect the number and calendar, test it, then watch it closely.
How do you keep an AI chatbot or receptionist up to date as your business changes?
A simple upkeep routine for an AI chatbot or receptionist: one owner for its facts, update triggers, a monthly review, a retest and a dated change log.
What should an AI assistant for your team be allowed to see?
What to give a staff-facing AI assistant and what to keep out: procedures and templates in, pay, reviews and customer records out, then how to test it.
What happens to what customers tell your chatbot or AI receptionist?
What a customer types or says to your chatbot or AI receptionist usually goes to the vendor too. What to keep, who should read it, and how to delete it.
Can an AI note-taker record your meetings and calls, and who has to agree?
What an AI note-taker does, why Florida's recording law matters for meetings as well as calls, and how to ask for a yes and protect what it records.
Should a small business use an AI chatbot or live chat with a person?
An AI chatbot answers from facts you approve; live chat is a person answering in real time. What each needs, the common mix and when neither beats a form.
Can an AI assistant answer customers in Spanish?
What to check before an AI assistant answers customers in Spanish: Spanish facts, fluent testing, a hand-off, consent wording and reading conversations.
Can AI help manage your business email inbox?
What Google and Microsoft say their AI email features do, what limits they state, and how to try one safely in a business inbox.
AI assistants and chatbots
A good assistant answers the question a customer asks at nine at night, in your words, from your information, and brings in a person when it should. We build that, and we test it on your real questions before a customer sees it.