Answers

Is advertising in a local magazine or newspaper worth it for a service business?

Sometimes. A community magazine or local paper can work for a service business when most of its readers live in the area you serve and are likely to need the service. Print is hard to trace, so give the ad its own phone number or short web address, ask every new customer how they heard of you, and judge the run by jobs won, not copies printed. The SBA names print advertising among tactics that are hard to measure.

When print can suit a service business

  • A community or neighborhood magazine delivered to homes in the area you actually serve.
  • A service most households need sooner or later and plan for, such as roofing, landscaping or remodeling.
  • A message that fits a small space: what you do, where, one reason to call and one way to reach you.
  • Room for more work, and someone to answer every call quickly.
  • Less suited: a regional paper whose readers mostly live outside your area, or an urgent service people usually look up the moment they need it.

What to ask the publisher

  • How many copies are printed, and how they reach readers: mailed to homes, left in racks or sold.
  • Which towns or neighborhoods they reach, and how many of those you serve.
  • Whether the ad also runs online, and how that part is counted.
  • How many issues the deal covers, and whether you can stop after the first.
  • When your copy is due, and whether you see a proof before it prints.

Make the ad traceable

The markers are the same as for flyers and signs: a phone number or short web address used only in that ad, and the question about how they heard of you on every call and form. The related answer on tracking leads from flyers, signs and vehicles covers them; those inquiries go under campaign, each followed to won, lost or still open.

The SBA's guidance on marketing and sales says some tactics are "hard to measure", naming print advertising, and says to compare your marketing and sales costs with the revenue they generate. Radio, TV and billboards raise the same question; the related answer on them covers broadcast and roadside ads.

The free side of the same paper

Local papers and community magazines often run news about local businesses, openings and events. As general advice, a real story, such as a new service, a community project or a milestone, can be worth sending to the editor, with no promise that it runs. Treat it as a bonus, not a plan.

Keep the ad truthful

The FTC's guide "Advertising FAQ's: A Guide for Small Business" says that under the FTC Act, advertising must be truthful and non-deceptive, advertisers must have evidence to back up their claims, and ads cannot be unfair. It adds that every state has consumer protection laws for ads running there, and that disclaimers and disclosures must be "clear and conspicuous" in print, broadcast or online ads alike. This is a plain summary, not legal advice.

Sources

  1. U.S. Small Business Administration, "Manage your business" (Marketing and sales section)
  2. Federal Trade Commission, "Advertising FAQ's: A Guide for Small Business"

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