Answers

What are Google Local Services Ads, and are they worth it?

Google Local Services Ads are ads in Google Search, offered for certain local service categories, where a business pays for leads, such as calls and messages. Every business must pass Google's screening and verification to take part, and in some categories it can then show a Google Verified badge. They can be worth it for a business that answers every lead quickly and judges the ads by booked jobs, not by lead count.

How they work

Google describes the ads as a way to receive leads directly from potential customers, arriving as phone calls and messages sent through the ad, and in most categories customers can also book through it. The ads show in Google Search when people look for the services you offer in the areas you choose, and they are available only for certain service categories. Google's own summary is that you "Pay only for leads related to your business and the services you offer".

The checks

Google says all businesses must pass its screening and verification before taking part, and that the checks vary by category and location. They may include:

  • In some categories and locations, background checks on the business, its owners and the workers who serve customers in their homes or workplaces. Google says these involve no credit check and that businesses are not charged for them.
  • Business registration checks.
  • Insurance checks.
  • License checks.
  • A minimum number of reviews.

The Verified badge

Businesses that finish the checks can show the Google Verified badge, which Google says signals that a business "has passed Google’s proprietary screening process". Google notes the badge is not available in the auto, beauty and dining categories, and that it may ask businesses to repeat checks from time to time.

Poor leads and credits

Some leads will not fit. Outside a few categories, such as health care, Google says leads it judges invalid or low quality are not charged, and charged leads may be credited automatically if later found to be low quality, in most cases within 30 days. It also says it no longer credits leads for a job type or area you do not serve, so keeping your service areas and job types accurate in the account matters. Rating poor leads in the account helps too, since Google says that feedback shapes the leads it sends.

Are they worth it?

They can be, for a business in an eligible category that picks up the phone. Google warns that if you regularly fail to answer calls or respond to messages, your ad ranking may be affected. Judge them like any other paid channel: tag every lead from them as paid, record whether it became a booked job, and compare the cost with the jobs won after a few months. The related answer on paid search versus SEO covers other ads.

Sources

  1. Google Local Services Help, "Getting started with Local Services Ads - United States"
  2. Google Local Services Help, "Understand the screening and verification process"
  3. Google Local Services Help, "About Automated Local Services Ads lead credits"

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