Is joining a chamber of commerce worth it for a service business?
It can be, when the members include people who hire your kind of service or businesses that serve the same customers as you. A chamber of commerce is usually a membership group of local businesses, and what it offers varies: events, introductions, a member directory, sometimes sponsorships. Visit as a guest before you join if you can. Judge membership like any channel: record each inquiry that came through a chamber contact as a referral, and count the jobs it brought before you renew.
What chambers usually offer
No two chambers are the same, so treat this as a list of what is common, not what every chamber includes.
- Regular events, such as breakfasts, after-hours meetups and lunch talks.
- Introductions to other members, and sometimes a welcome event for new ones.
- A member directory, in print, online or both.
- Committees and volunteer roles, which tend to build closer ties than events alone.
- Event sponsorships, usually at an extra cost.
- A voice on local business issues, through the chamber's work with local government.
Questions to ask before you join
- Who are the members? Look for businesses that serve the same customers as you without competing, and for people who might hire you themselves.
- When are the events, and could you attend most of them? Membership you cannot use rarely pays off.
- What exactly does membership include, and what costs extra? Ask for it in writing.
- Can you attend an event or two as a guest first?
- Are there other members in your trade, and does that matter to you?
Making membership pay off
Showing up regularly usually matters more than the membership itself, because people refer businesses they have come to know. Have one short line about what you do and who you serve, and aim for one or two real partner relationships rather than a stack of business cards. The related answer on getting referrals from other businesses covers how to approach a partner and make it easy for them to send you work.
How to tell if it is working
Record every inquiry that came through a chamber contact with the channel referral and the member's name in the notes, and follow each to won, lost or still open. Note the hours you spend at events too.
Before you renew, compare the jobs won through chamber contacts with what membership cost in fees and time. A chamber that brought one good partner can be worth keeping; one that brought only handshakes may not be.
Related answers
- How do you get referrals from other businesses?
- Should a small business have a referral program?
- How do you set up a simple lead tracker?
Lead generation and lead tracking
A lead that waits a day goes cold, and a lead with no source teaches you nothing. Ascent Vision fixes both.